§ 1
Preliminary provisions
1. The online shop WoodNovo, available at https://woodnovo.com,
is run by the company REK TUŁAZY Ltd. Sp. z o.o., ul. Jasielska 12H/14, 60-476 Poznań
KRS: 0001185395, NIP: 7812093136
2. These terms and conditions are intended for both consumers and
entrepreneurs using the store and defines the terms of use of the store
online and the terms and procedure for concluding sales agreements with customers
distance via shop.
§ 2
Definitions
1. Consumer – an individual entering into an agreement with the Seller within the scope of the Online Shop,
which item is not directly related to its business activity or
professional.
REK TUŁAZY LLC, ul. Jasielska 12H/14, 60-476 Poznań
NIP: 7812093136, KRS: 0001185395
3. Customer – any entity making purchases through the shop.
4. Entrepreneur – natural person, legal person and organisational unit
a legal entity that is not a commercial company but is granted legal capacity by a separate statute,
carrying out business activities in her own name, who uses the Shop.
5. Shop – an online shop operated by the Seller at the address
internetowo https://woodnovo.com
6. Distance contract – a contract concluded with the customer within the framework of
organised system for concluding distance contracts (within the shop), without
simultaneous physical presence of the parties, using only one or
more means of distance communication until the conclusion of the contract
including.
7. Terms and Conditions – these store terms and conditions.
8. Order – Customer's declaration of intent made using a form
Orders and those directly leading to the conclusion of a sales contract for a product
or products with the seller.
9. Account – a customer's account in the shop, where data provided by them is stored.
customer and information about the orders they have placed in the shop.
10. Registration form – a form available in the shop, allowing you to create
account.
11. Order Form – an interactive form available in the shop allowing
placing an order, in particular by adding to the basket and
determining the terms of the sales contract, including methods of delivery and payment.
12. Basket – a shop software element that displays items selected by
Customer products for purchase, where it is possible to establish and modify data
orders, in particular product quantities.
13. Product – a movable item/service available in the shop that is the subject of the agreement
sales between a customer and a seller.
14. Sale Agreement – an agreement for the sale of a product entered into or concluded between
customer and seller through an online shop. By contract
"Sale" shall also be understood to include – depending on the characteristics of the product – a contract for the provision of
services and a contract for specific work.
15. Correspondence and returns address: Radomił Ręk Potaśnia, Jeżynowa 27 street 63-500 Ostrzeszów tel. 605 577 406
§ 3
Contact the shop
1. Seller's address for shipments and correspondence and contact person: Radomił Ręk Potaśnia, ul. Jeżynowa 27, 63-500 Ostrzeszów
2. Seller's e-mail address: shop@woodnovo.com
3. Seller's phone number: 605577406
4. Seller's bank account number – Santander Account:
29 1090 1173 0000 0001 6329 9335
§ 4
Technical requirements
To use the shop, including browsing its range and placing
Orders for products require:
a. device with Internet access and a web browser of the type
Firefox, Chrome, Edge i in.,
b. an active email account,
c. cookie support enabled.
§ 5
General information
The Seller shall not be liable for disruptions, including but not limited to, interruptions in the functioning of the shop caused by force majeure, unauthorised actions of third parties, or incompatibility of the online shop with the customer's technical infrastructure.
2. Browsing the shop's range does not require creating an account. Customers can place orders for products in the shop's range.
is either after opening an account in accordance with the provisions of § 6 of the terms and conditions or by
providing the necessary personal and address details enabling the fulfilment of
ordering without creating an account.
3. Prices shown in the Shop are in Polish złoty and are gross prices
(VAT inclusive).
4. The final (ultimate) amount payable by the customer consists of the price for the product
and delivery costs (including transport, delivery and postal charges), or
which the customer is informed of on the shop's pages during the order placement process.
Section 6
Setting Up Your Shop Account
1. To create a Shop Account, you must complete the registration form. It is necessary to
Please provide the following details: first name, last name, shipping address, email address.
2. Opening an account in the shop is free of charge.
3. Logging into an account is done by entering the login and password established in
registration form.
4. The client has the ability at any time, without giving a reason and without incurring any
titles of any fees delete account by sending a relevant request to
sellers, in particular by electronic mail or in writing
to the addresses specified in § 3.
§ 7
Order placement rules
To place an order, please:
1. Log in to the shop (optional);
2. Select the product to be ordered, then click the „To" button
”basket" (or equivalent);
3. Log in or use the option to place an order without registering;
4. If the option to place an order without registration has been selected – fill in the form
orders by entering the recipient's details and the address to which
delivery of the product is to take place, select the type of shipment (delivery method
product), enter the invoice details if they are different from the order recipient's details,
5. Click the “I order and pay” button/click the “I order and pay” button and
confirm the order by clicking on the link sent in the email,
6. Select one of the available payment methods and, depending on the payment method,
to pay for the order by the specified date.
§ 8
Delivery and payment methods
1. The customer may use the following methods of delivery or collection for the ordered
Products:
InPost parcel locker,
b. Courier delivery, cash on delivery courier,
2. The customer can use the following payment methods:
Payment on delivery (cash on delivery)
b. Payment by bank transfer to the Seller's account in advance
c. Electronic payments
d. Payment by payment card.
3. Detailed information on delivery methods and acceptable payment methods
are located on the shop's pages.
§ 9
Execution of a sales contract
1. The sales contract between the customer and the seller is concluded after
following the client's prior placement of an order using the order form
online shop in accordance with § 7 of the Terms and Conditions.
2. Upon placing an order, the seller will promptly confirm receipt and
simultaneously accepts the order for execution. Confirmation of receipt
orders and their acceptance for execution takes place by sending
seller to the customer, a suitable e-mail message to the one provided when placing
orders customer's email address which contains at least
Seller's statements regarding receipt of order and acceptance for processing
and confirmation of the sales contract. Upon receipt by the customer
The above email contains the sales agreement between the client and
seller.
3. If chosen by the customer:
a. bank transfer payments, electronic payments or payment card payments, customer
is obliged to make payment within 2 calendar days from the date
completion of the sales contract – otherwise the order may be cancelled.
b. payment upon delivery of the shipment, the customer is obliged to make
payment on delivery.
c. payment by cash on personal collection of the parcel, the customer is obliged to make
Payment upon receipt of the shipment within 2 days of receiving the information about
shipment ready for collection.
4. If the client has chosen a delivery method other than personal collection, the product will be
dispatched by the seller within the timeframe indicated in their description (subject to
paragraph 5 of this paragraph), in the manner chosen by the client when submitting
Orders.
5. In case of ordering products with different delivery dates, the delivery date
delivery is the longest given deadline.
6. The start of the delivery period for the product to the customer is counted as follows:
a. If the customer chooses bank transfer as the payment method, payments
by electronic transfer or payment card – from the day after payment is credited to the seller's bank account.
b. If the customer chooses payment on delivery, the contract of sale shall be valid from the day after the date of conclusion of the sales contract.,
c. if the customer chooses personal collection of the product, the product will be ready
for collection by the customer within the timeframe indicated in the product description, regarding the product's readiness
receipt. The customer will be further informed by the seller by sending
to the email address provided when the order was placed
electronic customer.
6. Delivery of the product to the customer is subject to a charge, unless the sales contract stipulates
differently. Product delivery costs (including transport, delivery and service charges
(postage) are indicated to the customer on the online shop pages under the „Costs" tab
deliveries” and during the ordering process.
Delivery costs:
– InPost (parcel locker) – 17 zł,
– courier delivery -19 zł
– Courier cash on delivery - £25
Shipping time 3-5 working days from the moment payment is credited.
7. Personal collection of the Product by the Customer is free of charge.
§10
Right of withdrawal from the contract
1. The customer may withdraw from the sales contract within 14 days without providing a reason.
Causes.
The period referred to in paragraph 1 shall commence on the day the product is delivered to or collected by the customer. .
5. The consumer may withdraw from the contract by submitting a declaration to the seller.
withdrawal from the contract. To comply with the withdrawal period, it is sufficient
dispatch by the consumer of a declaration before the expiry of this period.
6. The statement can be sent via traditional post or by electronic means
electronically by sending a statement to the seller's email address or
by making a declaration on the website
The statement can also be submitted
the form, the template of which is Annex no. 1 to these regulations
7. Consequences of withdrawal from the contract:
a. If you withdraw from a distance contract, the contract shall be considered
unincorporated.
b. In the event of withdrawal from the contract, subject to point 8b of this paragraph,
The seller shall return to the consumer, within 14 days of receiving the consumer's declaration of withdrawal from the contract, all payments made by the consumer, including the costs of delivering the item, with the exception of additional costs resulting from a delivery method chosen by the consumer other than the cheapest standard delivery method offered by the seller.
c. The seller will refund the payment by bank transfer to the customer's account
d. The Seller shall withhold the refund of payment until the product and proof of sale, in particular a receipt or invoice, have been returned.
e. The consumer should return the product along with the proof of purchase, specifically a receipt or invoice, to the seller's address provided in these terms and conditions, promptly, but no later than 7 days from the date on which they informed the seller of their withdrawal from the contract. The deadline will be met if the consumer sends the product back before the expiry of the 7-day period.
f. The consumer shall bear the direct costs of returning the product, including any costs which, by their nature, mean that the product cannot normally be returned by courier.
g. The returned product must not show any signs of use that would indicate it has been used, meaning it can no longer be sold as new, i.e. unused.
h. Parcels with returned products should be sent back by courier to Correspondence and returns address tj. Radomił Ręk Potaśnia, ul. Jeżynowa 27, 63-500 Ostrzeszów tel. 605 577 406. Parcels returned to parcel lockers and parcels sent cash on delivery or to a different address are considered by the seller as not returned, which results in the consequences specified in points 8 d and e.
i. Shipments with the returned product that have been sent back by the consumer as part of withdrawal from the agreement, not containing a document confirming the sale, in particular as specified in the paragon or invoice par. 8d of this section. In such a situation, the seller will return the goods to the consumer within 5 working days, after the consumer has paid the shipping costs and sent confirmation of payment of these costs to the e-mail address shown in these terms and conditions.
8. The Consumer does not have the right of withdrawal from a distance contract in relation to a contract:
a. where the subject of the performance is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individual requirements, e.g. a product colour different from the one offered.
b. the provision of services, if the seller has fully performed the service with the express consent of the consumer, who was informed before the performance began that after the seller has fulfilled the service, they will lose the right to withdraw from the contract,
c. where the subject of the provision is goods which, after delivery, due to their nature,
their character, become inseparably connected with other things,
§ 11
Complaints and warranty
The Sales Agreement covers new products.
2. The seller is obliged to deliver the item to the customer free from defects.
3. In the event of a defect or damage to goods purchased from the seller, the customer has the right to make a complaint about the goods based on the provisions concerning warranty and guarantee in the Civil Code. If the customer is a business, the parties exclude liability under warranty.
4. Complaints should be submitted in writing or electronically to the contact details provided in this
in the terms and conditions, the seller's addresses or by using the electronic form
complaint, made available by the seller on one of the shop's subpages.
5. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including
date) of its occurrence, customer complaint details, and customer request
In connection with a defect in the goods.
6. The Seller shall respond to the complaint request immediately, no later
than within 14 days, and if they do not do so within this period, the request is considered
the client deemed it justified.
7. Goods returned under the warranty procedure should be sent to the address
as provided in § 3 of these Regulations.
8. If a warranty has been granted for the product, information about it, as well as
its content, which will be included in the product description in the shop
Section 12
Personal data in an online shop
1. The controller of personal data of customers collected via the shop
The seller is online.
2. Personal data of customers collected by the administrator via the online store
internet ones are collected for the purpose of fulfilling the sales contract, and if the customer agrees
consent – also for marketing purposes.
3. The recipients of the online shop's customers' personal data may include:
When a customer uses a delivery method in the online shop
by post or courier, the administrator makes the collected data available
the client's personal data to the selected carrier or intermediary performing the
shipments on behalf of the administrator.
b. In the case of a customer who uses a payment method in the online shop
electronic or payment card, the administrator shall provide the collected personal data
the client, to the selected entity servicing the above payments in the shop
online.
4. The client has the right to access and correct their data.
5. Providing personal data is voluntary, however, failure to provide the data specified
the personal data regulations necessary for the conclusion of a sales contract results in
due to the impossibility of concluding this agreement.
§ 13
Final provisions
Agreements concluded through the online shop are concluded in Polish.
2. The Seller reserves the right to amend the terms and conditions for important
The reasons for this are changes in legislation, changes in payment and delivery methods – to the extent,
how these changes affect the implementation of the provisions of these regulations. About each
The seller will inform the customer of any changes at least 7 days in advance.
3. In matters not covered by these regulations, the following shall apply
generally applicable provisions of Polish law, in particular: the Civil Code;
electronic services implementation act; consumer rights act, act on
data protection.
4. The client has the right to use out-of-court complaint resolution methods and
claims investigation.